Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: January 2025

The Parcel I received is damaged, what should I do?

Oh no! Sorry to hear your parcel has been damaged. 

The best thing to do is to take a photo of the damage and forward it to hello@minipinoygrill.com.au.

We need the photo to clearly show:

  • The packaging,
  • The parcel label (clearly showing the Sendle reference number, for example: S3NDL3R), and 
  • The damaged item. 

Important: These elements all need to be displayed in the ONE photo.

Here is an example of what your photo might look like:

Where do I get my digital content?

As a security measure, you are allocated one download for your digital content. Once downloaded, please make sure you keep your file in a secure place. 

You will receive a link to your content in your purchase order and also in a seperate email. Any issues, please email hello@minipinoygrill.com.au